Shipping Policies

Shipping Policies at Mundella Antiques

Delivery Times: We dispatch smaller items within 3-4 days of ordering. For furniture and larger items, delivery to mainland UK typically occurs within 7-14 working days.
Collection Option: Clients are welcome to collect their purchases directly from our premises in Nottingham.
Packaging: All items are carefully packaged to ensure their protection during transit.
Carriers: We use reputable couriers and Royal Mail for our shipments. All items are sent fully insured and with tracking numbers.
Signature Required: A signature will be required upon delivery to ensure the safe receipt of your items.

Availability: International shipping is available for most items. Please contact us for a quote prior to making your purchase.
Customs and Duties: Customers are responsible for any customs duties and import taxes that may apply upon arrival in the destination country.
Insurance: Items are fully insured during transit up to the point of delivery.

Calculation: Shipping costs are calculated based on the size, weight, and destination of the item. We strive to offer the most economical and secure shipping options.
Quotation: For oversized or heavy items, especially international shipments, we will provide a quote and require approval before proceeding with the shipping process.

Fragile Items: Special handling for fragile or delicate items is available and may incur additional charges due to specialized packing materials and techniques.
Furniture and Large Items: We coordinate with specialized furniture handlers to ensure the safe delivery of large pieces.

Tracking Information: Once your order is shipped, we will provide you with the tracking information so you can monitor the status of your delivery.

Damage During Shipping: If an item arrives damaged, please contact us immediately. We will work with you to resolve the issue, whether it be through a return, refund, or exchange.
Non-Delivery: If an item does not arrive within the expected delivery window, please contact us. We will investigate and liaise with the carrier to resolve the matter promptly.